idroenergiaitalia of Greco Anna Maria sells and delivers the items presented in the online catalog on the national and international territory, including the islands. The prices shown are I.V.A. included. The photographs are purely illustrative and therefore not binding.
Idroenergiaitalia of Greco Anna Maria reserves the right to accept or not the orders that will be placed and in any case until the goods are sold-out.
Items for sale may be temporarily unavailable, in this case the Misters Customers will be notified by e-mail. In the event that the ordered item is no longer available, we avail ourselves of the right to cancel the order received, even if paid and crediting back any amounts paid.
For greater customer protection, we prefer to ship our products exclusively to the address indicated on the order. We accept the different destination only in the event that, at the indicated address, the goods are withdrawn from the actual holder of the order, but with the words "near" (eg mario rossi at bianca foresta). The sale is made to both private and VAT number holders.
For any dispute, the court of jurisdiction is Rome (Italy).
The shipment of your package
Packages are generally sent within 3-5 days of receipt of payment and are sent via BARTOLINI or GLS with tracking and delivery with legible signature of the recipient. The courier will, as soon as it takes charge of the package or packages, send the shipment update status via e-mail. To track your package online you can go directly to Bartolini's website on www.brt.it or on gls-italy.com.
Shipping costs include handling and packaging charges. The management costs are fixed, while the transport costs vary according to the total weight of the shipment and to the location, if uncomfortable (eg: smaller islands).
The goods travel without insurance. If you want to insure your order, you have to pay a supplement, attention: having paid the order with paypal, does not mean that the goods travel insured. You can send a request for insured shipping via email to firstname.lastname@example.org.
We advise you to group your items in one order. It is not possible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them.
The boxes have adequate dimensions for the products contained and are packed to guarantee the integrity of the transport.
Receipt of goods
Upon receipt of the package it is a fundamental requirement that every shipment is checked for the integrity of the packaging, where visible damage is noted on the packaging, highlight it with reserve on the part of the recipient on the courier's waybill. Without reservation, it will not be possible to open any claim procedure, unless the shipment has been secured.
It is necessary, immediately communicate (24 hours) to the contact person Anna Maria Greco (email@example.com) the possible problem, except that the insurance has been signed. Any delays in communication may compromise the feasibility of the opening of the claim by Greco Anna Maria. Therefore the following information is required for each claim opening with insurance:
a) description of the damage;
b) descriptive photos of the damage;
The possible affixing of the reserve upon receipt of the goods cannot be drafted in any form, but must have a specific and specific content.
We pay attention to the fact that it will not be possible to obtain reimbursement for damages that have not been contested at the time of collection of the goods by affixing a "reserve", ie indicating exactly the type of damage present in the product and having requested it to insure the shipment.
information on reimbursements
Right of withdrawal (to avoid unnecessary loss of time, read our rules carefully before buying).
the Buyer has the right to withdraw from the contract, without indicating the reasons, within 14 days of receipt, under penalty of 30% penalty.
The withdrawal period expires after 14 days from the day on which the purchaser or a third party, other than the carrier and the designated user, acquires physical possession of the last good.
To exercise the right of withdrawal, the buyer is obliged to inform us of his decision to withdraw from this contract by an explicit declaration (for example a registered letter sent by post, PEC or e-mail).
To meet the withdrawal deadline, it is sufficient for the buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If the Buyer withdraws from this contract, you will be reimbursed for all payments made to us, excluding transport costs and minus any 30% penalty, without undue delay and in any case no later than 14 days from the day in which it receives the goods. These refunds will be made by bank transfer or credit card. The refund can be made once the goods have been received and checked.
The customer IS PLEASE to return the goods or deliver them to us, without undue delay and in any case within 14 days of receipt of the goods. The deadline is met if the buyer sends back the goods before the 14-day period expires.
The direct costs of returning the goods will be charged to the customer.
The right of withdrawal must be exercised within 14 days from receipt of the goods. The right of withdrawal does not apply to sealed products, but opened by the consumer or even to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
Idroenergiaitalia of Greco Anna Maria is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
Upon arrival at the warehouse, the product will be examined to assess any damage, use or tampering not deriving from transport. If the original packaging and / or packaging is damaged or the product is damaged, used or tampered with for reasons unrelated to the transport, an additional amount corresponding to 30% of the product value will be deducted.
The warranty on the products sold is not applicable in the following cases:
If the product defect arises:
from any drawing, project or specifications provided by the customer / customer
by changes made by the customer / client or by a third party without the consent of Idroenergiaitalia.
If the defect was caused:
from carelessness in the use and non-maintenance of the product;
from normal use and wear;
from maintenance activities or incorrect repairs carried out by persons who do not have the requisites as per the law;
from failures deriving from applications not foreseen by the technical specifications of the product;
from an overload;
from the use of any unsuitable material;
from the connection of the product to electrical systems or any other non-compliant;
from the effects of chemical or electrolytic action;
from other reasons not attributable to hydroenergiaitalia.
As a general rule, hydroenergiaitalia will not accept to pay transport / replacement / installation costs for defective products.
In case of lack of conformity of the product manufacturer and sold by Idroenergiaitalia, the consumer has the right to replace the non-conforming piece, without transport costs.
Here are the 3 steps to communicate the lack of conformity:
1. Within two months from the discovery of the defect and in any case within a maximum period of twenty-four months from receipt of the goods for private individuals and twelve months for VAT number holders, the Customer must send a specific communication by e-mail to firstname.lastname@example.org .
2. Once the communication has been received, Idroenergiaitalia of Greco Anna Maria will contact the Customer to communicate the procedures
3. The customer must prepare the product carefully packed (possibly in its original packaging and in this case avoiding damage to it with adhesive labels or other) and complete with everything