Idroenergiaitalia di Greco Anna Maria sells and delivers the items presented in the online catalog on the national and international territory of the European Union, including the islands. The prices shown are VAT. including. The photographs are purely illustrative and therefore not binding.

Idroenergiaitalia di Greco Anna Maria reserves the right to accept or decline any orders that will be placed and in any case until the goods are sold out.

The items for sale may be temporarily unavailable, in this case Messrs. Customers will be notified by email. In the event that the ordered item is no longer available, we make use of the right to cancel the order received, even if paid and re-credit any amounts paid.

For greater customer protection, we prefer to ship our products exclusively to the address indicated on the order. We accept a different destination only if, at the address indicated, the goods are collected by the actual holder of the order, but with the wording "at" (eg. Mario Rossi at Bianca Forest).

The elettrovalvole.info site is owned by Idroenergiaitalia di Greco Anna Maria with registered office: Via Carlo Mirabello 14 00195 Rome, (Italy).

Phone: +39 (0) 832090005

Email: shop@elettrovalvole.info

Company number: Business Register of ROME n. RM 1246655

VAT number: IT04261780755

The sale is carried out both to private individuals and to VAT holders.

For any dispute, the jurisdiction is that of Rome (Italy).

The shipment of your package

Packages are generally sent within 3-5 days of receipt of payment and are shipped via BARTOLINI or GLS with tracking and delivery with the recipient's legible signature. The courier will, as soon as the package or parcels have been taken over, to send you by e-mail the update status of the shipment. To track your package online, you can go directly to the Bartolini website at www.brt.it or on gls-italy.com.

Shipping costs include handling and packaging charges. The management costs are fixed, while the transport costs vary according to the total weight of the shipment and the location, if uncomfortable (eg smaller islands).

The goods travel without insurance. If you want to insure your order, you have to pay a supplement, attention: having paid for the order does not mean that the goods travel insured. You can send a request for insured shipping via email to info@idroenergiaitalia.it.

We recommend that you group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them.

The boxes have dimensions suitable for the products contained and are packaged to ensure the integrity of the transport.

Receipt of goods

Upon receipt of the package, it is a fundamental requirement that each shipment be checked for the integrity of the packaging, where visible damage is evident on the packaging, highlight it with reserve by the recipient on the courier waybill. Without reservation it will not be possible to open any claim procedure, unless the shipment has been insured.

It is necessary to communicate any problem immediately (24 hours) to the contact person Anna Maria Greco (info@idroenergiaitalia.it), unless the insurance has been signed. Any delays in communication may compromise the feasibility of the opening of the claim by Greco Anna Maria. Therefore, the following information is required for each claim opening with insurance:

a) description of the damage;

b) photos describing the damage;

Any affixing of the reserve upon receipt of the goods cannot be drawn up in any form, but must have a specific and specific content.

We draw your attention to the fact that it will not be possible to obtain refunds for damages that have not been contested at the time of collection of the goods by affixing a "reserve", that is, indicating exactly the type of damage present in the product and having requested it to insure the shipment.

refund information

Right of withdrawal (to avoid unnecessary waste of time, read our rules carefully before buying).

the Buyer has the right to withdraw from the contract, without indicating the reasons, within 14 days of receipt, under penalty of a penalty of 30%.

The withdrawal period expires after 14 days from the day on which the buyer or a third party, other than the carrier and the designated user, acquires physical possession of the last good.

To exercise the right of withdrawal, the buyer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration (e.g. registered letter sent by post, certified e-mail

To meet the withdrawal deadline, it is sufficient for the buyer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If the buyer withdraws from this contract, all payments he has made in our favor will be reimbursed, excluding transport costs and deducting any penalty of 30%, without undue delay and in any case no later than 14 days from the day in which it receives the goods. These refunds will be made by bank transfer or credit card. The refund can be made once the goods have been received and checked.

The customer PLEASE return the goods or deliver them to us, without undue delay and in any case within 14 days of receipt of the goods. The deadline is met if the buyer sends back the goods before the 14-day period has expired.

The direct costs of returning the goods will be borne by the customer.

The right of withdrawal must be exercised within 14 days of receipt of the goods. The right of withdrawal does not apply to products sealed, but opened by the consumer, nor to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

Idroenergiaitalia di Greco Anna Maria is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

Upon its arrival at the warehouse, the product will be examined to assess any damage, use or tampering not caused by transport. If the package and / or the original packaging is damaged or the product is damaged, used or tampered with for reasons unrelated to transport, an additional amount corresponding to 30% of the value of the product will be deducted.

The warranty on the products sold is not applicable in the following cases:

If the product defect arises:

from any drawing, project or specifications provided by the customer / client

by changes made by the customer / client or by a third party without the consent of Idroenergiaitalia.

If the defect was caused:

neglect in the use and non-maintenance of the product;

from normal use and wear;

from maintenance activities or incorrect repairs carried out by people who do not meet the requirements as per law;

from failures deriving from applications not foreseen by the technical specifications of the product;

from an overload;

from the use of any unsuitable material;

from negligence;

from connecting the product to electrical systems or any other type not compliant with the law;

by the effects of chemical or electrolytic action;

for other reasons not attributable to idroenergiaitalia.

As a general rule, idroenergiaitalia will not accept to pay the transport / replacement / installation costs for defective products.

In case of lack of conformity of the manufacturer of the product and sold by Idroenergiaitalia, the consumer has the right to have the non-conforming part replaced, without transport costs.

Here are the 3 steps to communicate the lack of conformity:

1. Within two months from the discovery of the defect and in any case within a maximum of twenty-four months from receipt of the goods for individuals and twelve months for VAT number holders, the Customer must send a specific communication via e-mail to shop@elettrovalvole.info .

2. Upon receipt of the communication, Idroenergiaitalia di Greco Anna Maria will contact the Customer to communicate the modalities

3. The Customer must prepare the product carefully packed (possibly in its original packaging and in this case avoiding damaging it with adhesive labels or other) and complete with everything originally contained.